How do I contact Eternal Mobility?
Email support@eternalmobility.com or call +1 (617) 849-9599.
CLS STRATEGIES, LLC
867 Boylston Street, Suite #500
Boston, MA 02116
Business hours: Monday–Friday, 9 AM–5 PM EST.
Do you offer free shipping?
Yes, on eligible orders. Free US Economy shipping applies to eligible orders of $50 or more. Freight, oversized, or special-handling items may not qualify. Freight, oversized mobility equipment, ORM-D items, HAZMAT items, and certain consumable items do not qualify for free shipping.
Where do you ship?
Eternal Mobility ships to addresses located in the United States.
How long does shipping take?
Orders are typically prepared for shipment within 2–3 business days, and estimated delivery is typically 2–5 business days after order processing. That estimate is subject to product availability, supplier handling, carrier timing, weather, holidays, and delivery location.
If you need an item by a specific date, contact support@eternalmobility.com before ordering and we will help confirm the best available shipping option.
What about freight or oversized items?
Freight and oversized orders are reviewed after purchase so we can confirm the safest carrier option and provide an estimated delivery window. Shipping charges for freight or special-handling items are confirmed during order review when needed. Orders cannot be cancelled for nonpayment of required shipping charges once carrier arrangements have started.
Please make sure your shipping address is correct. Address correction, reshipment, or refused-package charges may apply, and free shipping only applies to the original shipment.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact support@eternalmobility.com or call +1 (617) 849-9599. We will provide the appropriate return address and instructions based on your location.
For standard approved returns, a restocking fee equal to 15% of the product price may be deducted from the refund where permitted by law. Return shipping remains the customer's responsibility unless otherwise required by law or unless we confirm a different arrangement in writing.
When will I get my refund?
If a return is approved, the refund is issued to your original payment method, less any applicable 15% restocking fee and any applicable return shipping charges. It can take additional time for a bank or card company to post the refund.
What if my item arrives damaged, wrong, or with something missing?
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Do you accept exchanges or returns on sale items?
The fastest way to get a different item is to return the one you have and, after the return is accepted, make a separate purchase for the new item.
We cannot accept returns on sale items or gift cards.
Do you price-match?
Yes, subject to the conditions on our Price Match Guarantee page.
Find the same product (same brand, model, and configuration) at a lower price from an authorized U.S. retailer. Contact us before purchasing — by phone, email, or live chat — and share the link or screenshot. We will verify the listing and apply the matched price to your order.
Conditions published on that page:
- The competing item must be the identical product: same brand, model number, color, and configuration.
- The competitor must be an authorized retailer (not a marketplace seller, auction listing, or liquidation/clearance sale).
- The lower price must be currently in stock and available for purchase at the time of the request.
- Price match applies to the product price only and does not include shipping, taxes, or promotional bundles.
- It cannot be combined with other discount codes or promotions.
- One price match per order.
Email support@eternalmobility.com. We respond within 1 business day.
What warranty do you offer?
Warranty terms are set by each manufacturer. Ask us for the current terms for the model you are considering. There is no store-wide warranty page on the site.
Is this medical advice?
No. The Terms state that our products have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The material on the website is for general informational purposes only and is not a substitute for the advice of a physician. Always read and follow the manufacturer's instructions, weight limits, and safety warnings for each product.
How do I pay?
All charges are in U.S. Dollars. Products are subject to availability, and an electronic order confirmation does not by itself signify acceptance of the order.
