Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, contact us at support@eternalmobility.com or call +1 (617) 849-9599. We will provide the appropriate return address and instructions based on your location.

 

For standard approved returns, a restocking fee equal to 15% of the product price may be deducted from the refund where permitted by law. Return shipping label costs remain the customer's responsibility unless otherwise required by law or unless we confirm a different arrangement in writing.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods, custom products, personalized items, personal care goods, hazardous materials, flammable liquids, and gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, after the return is accepted, make a separate purchase for the new item.

 

Refunds

If your return is approved, we will notify you once it has been received and inspected. If approved, your refund will be issued to your original payment method, less any applicable 15% restocking fee and any applicable return shipping charges. Please remember it can take additional time for your bank or credit card company to process and post the refund.