We work to provide clear shipping expectations before and after you place your order.
• Most standard accessories and parts orders ship with economy or standard service and typically arrive in 3-8 business days after dispatch.
• Free delivery over $100 applies to eligible standard-shipping orders only.
• Freight, oversized mobility equipment, ORM-D items, HAZMAT items, and certain consumable items do not qualify for free shipping.
• Freight and oversized orders are reviewed after purchase so we can confirm the safest carrier option and provide an estimated delivery window.
• Shipping charges for freight or special-handling items are confirmed during order review when needed.
• Orders cannot be cancelled for nonpayment of required shipping charges once carrier arrangements have started.
• Please make sure your shipping address is correct. Address correction, reshipment, or refused-package charges may apply, and free shipping only applies to the original shipment.
If you have questions before ordering, contact support@eternalmobility.com or call +1 (617) 849-9599 and our team will help confirm the best shipping option for your item.
