Return Policy for PAISEEC Products:
We hope you to be thrilled with your new purchase. However, if you’re not fully satisfied with your purchase from Paiseec for any reason, we offer a 30-Day Money-Back guarantee (excluding Dealer Sales) on all products purchased directly on www.paiseec.com.
You have the right to apply for a return within 30 calendar days after the delivery of the product. To qualify for a return, the returned product must be in its original condition.
This Return and Refund Policy (the “Policy”) applies for purchase made directly on www.paiseec.com. Manufacturers, suppliers or publishers other than Paiseec may provide their own policies to you. Please contact them for further information. We monitor return activity for abuse and reserve the right to limit returns at Paiseec for all instances. All returns are subject to validation and approval at Paiseec's discretion.
Return Conditions
- Undamaged products may be returned for a refund for any reason within 30 days from the date of delivery.
- In order to complete the return, you must have a proof of purchase.
- After receiving and inspecting the returned products, Paiseec will process your refund.
- Returns of products must be in its original condition, including all accessories, attachments and undamaged packaging materials, otherwise returns may not be approved.
Refund Scope
Paiseec will refund the original purchase price of the product in full. Additional costs including but not limited to shipping fees, third-party payment processing fees, and handling charges may apply and will be borne by the consumer unless otherwise specified below.
- If the return is initiated for non-defective/non-error-related reasons (e.g., change of mind, accidental order), Paiseec may charge shipping fees for the return.
- If the return is due to Paiseec's error (e.g., damaged/defective products, incorrect product shipped), Paiseec will fully cover return shipping fees. A prepaid return shipping label will be provided in such cases.
- Original payment method refunds are required unless otherwise mutually agreed.
Process of Return and Refund
Request a refund. Please email to us_support@paiseec.com to submit a request, which needs to include your proof of purchase and SN code of the product. Once submitted, Paiseec will reply to you within 1 business day.
Ship your product. If Paiseec confirms your purchase is eligible for return, Paiseec will send you a prepaid shipping label via email.
After receiving your product, Paiseec will conduct a thorough inspection. If it is determined that the product is eligible for a refund, Paiseec will start the refund process. Inspection may take 1-3 business days.
Refund. The refund process may take 3-10 business days. If you have not received the refund after 14 business days, please contact us via us_support@paiseec.com.
Non-Returnable Items
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Accessories or standalone components. If your product is damaged upon arrival, we will provide a brand-new replacement free of charge, with no need to return the damaged item.
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Lithium-ion batteries, due to DOT shipping restrictions. If your product is damaged upon arrival, we will provide a brand-new replacement free of charge, with no need to return the damaged item.
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Items that are damaged due to misuse, improper operation, or user error.
Purchase Order Cancellation
- Paiseec accepts purchase order cancellation before product shipment (for standard products) or before the start of production (for customized products).
- For standard products, cancellations made within 24 hours of order placement incur 5% cancellation fees.
- Purchase orders cannot be canceled once the product has been shipped.
Return Policy for Forcemech Products:
Return & Refund Policy
At Forcemech, we want every customer to feel confident when purchasing our electric wheelchairs and mobility equipment. If you are not completely satisfied with your Forcemech Powerchair, we offer a 30-Day Money Back Guarantee on eligible orders. These policies apply only to purchases made directly through our website, unless otherwise noted.
1. Return Policy
Eligibility & Timeframe: Forcemech accepts returns within 30 days of delivery. If more than 30 days have passed, we are unable to offer a return or refund. All returns are subject to verification and approval by Forcemech. For orders purchased through a Forcemech Authorized Dealer, returns must be handled directly with the dealer. For orders purchased directly from Forcemech, the following return terms apply.
Return Conditions: To qualify for a return, please note the following.
- The Powerchair must be unused, undamaged, and in its original condition for a full refund.
- The Powerchair must be cleaned and placed back in its original packaging.
- All accessories, components, manuals, and packaging must be returned in full.
- A proof of purchase (order confirmation or receipt) is required.
- You must email support@forcemech.com to obtain a return authorization number (RMA) before shipping the product.
- Forcemech must receive and inspect the return before a refund can be issued.
- Any damages or missing parts while in your possession may result in a deduction or an adjusted restocking fee.
- Returns that arrive damaged, incomplete, or not meeting the above conditions may be rejected or qualify only for a partial refund.
30-Day Guarantee & Restocking Fees: For orders purchased directly from Forcemech.
- Unused and in like-new condition (within 30 days): Eligible for a full refund of the product price. Return shipping is the customer’s responsibility unless the return is due to a Forcemech error.
- Used but still in good, re-saleable condition: A 10% restocking fee will be deducted from the refund.
- Used and affecting secondary sale (visible wear, missing parts, or damage): Up to a 50% restocking fee may apply.
- Replacement parts: May only be returned if unused and still in sealed, original packaging. No restocking fee applies if these conditions are met.
For orders made through an Authorized Dealer, all returns must be processed through the dealer and follow their policies.
2. Refund Policy
Refund Coverage: Approved refunds apply to the original purchase price of the product.
Please note:
- Shipping fees are non-refundable.
- For non-defect returns (change of mind, incorrect purchase, etc.), the customer is responsible for return shipping costs.
- For returns caused by Forcemech (defects, shipping damage, or incorrect item), Forcemech will cover all shipping and handling fees.
- Unless otherwise stated, refunds will be issued to the original payment method.
Return & Refund Process
To initiate a return, you must obtain a return authorization number (RMA).
To request an RMA:
Email support@forcemech.com and include:
- Your name
- Your order number
- Your reason for return
You may also call 1-(877)-90-FORCE for assistance.
Once your return is approved:
- You will receive return instructions and, if applicable, a prepaid shipping label (fees depend on the reason for return).
- Ship the Powerchair or parts back in their original packaging with all accessories.
- Once we receive the return, it will undergo a full inspection, including cleaning and testing. This process typically takes 1–2 weeks.
- If the product qualifies based on the conditions above, we will process the refund.
Merits Return Policy:
