Returns

We hope you love your product but if the item is not suitable, simply contact us within 14 days of receipt for the return address.

The item must be returned as new, unused, in its original packaging and in a saleable condition (at the full discretion of Eternal Mobility), within 14 days of receipt. In the case of an outdoor rollator, wheelchair etc., the item must only have been tested indoors (not outdoors).

You will be responsible for any return / delivery charges. We advise you insure the returning goods to their full value, as we cannot be responsible or refund goods damaged or lost in transit.

To be eligible for a return, your item must be unused and in the same condition that you received it. The goods must be in their original box and internal packaging, and packed/taped securely. If an item arrives back to us damaged or in unsatisfactory packaging they will not be accepted and returned to sender with the courier.

Some types of goods are exempt from being returned. Non-returnable items include:

Paint sticks
Custom / modified products
Special order products not available on our website
Any item not in its original condition and packaging, is damaged or missing parts for reasons not due to our error
Any item more than 14 calendar days after delivery

It is important that you contact us prior to returning any item. Please do not send your purchase back without prior notification - we will not be held responsible for items that are sent back to an incorrect address.